Plot Summary

Lap up the luxury and opulence of the festive season at Switzerland's Gstaad Palace hotel, as we discover one of the most exclusive hotels in the world, where staff and management work hard to ensure their guests enjoy the ultimate 5-star festive experience. Run by third generation hotelier Andrea Scherz, whose family have owned the hotel since 1938, the hotel is one of the last in Switzerland to close between the summer season and winter. When it reopens in mid-December, with rooms costing up to £18,000 per night, the pressure is on to provide a truly first class Christmas.